The agreement between your restaurant and Kitchen 24/7 for use of the Kitchen24 Restaurant app.
Last updated: June 10, 2026 · Effective date: June 10, 2026
These Terms & Conditions ("Terms") govern your access to and use of the Kitchen24 Restaurant application and related services (the "App") operated by Kitchen 24/7 ("we", "us", "our"). By registering your restaurant or using the App, you ("Partner", "you") agree to these Terms and to our Privacy Policy.
By using the App you confirm that you are authorised to bind your restaurant business and that you accept these Terms, which form a binding agreement between your business and Kitchen 24/7.
You must operate a lawful food business and hold all licences, registrations and permits required by law. You agree to complete verification (KYC) and to provide accurate, current and genuine business and identity documents. We may refuse, suspend or revoke access if verification fails or documents are invalid, expired or fraudulent.
You are solely responsible for the accuracy of your listing, including item names, descriptions, prices, taxes, availability, images, portion sizes, ingredient and allergen information, and working hours. Prices and availability must be kept up to date. You must honour the price and items shown to customers at the time of order.
You agree to review, accept or reject incoming orders promptly, prepare accepted orders correctly and on time, package them safely and hygienically, and update order statuses accurately. Unreasonable rejection rates, delays, missing items or quality issues may affect your standing on the platform.
You are solely responsible for the safety, quality, hygiene, labelling and legal compliance of all food you prepare and sell, and for complying with all applicable food‑safety, health, licensing, labelling and consumer‑protection laws. You must provide accurate allergen and dietary information. Kitchen 24/7 does not prepare, inspect or warrant your food.
Depending on your settings, orders may be delivered by independent delivery partners via the platform or, where enabled, by your own delivery staff. You agree to coordinate timely pickup/hand‑off and to follow reasonable dispatch and handling practices.
You agree to pay the commissions, platform fees and/or subscription charges applicable to your plan, as presented in the App. Fees may be deducted from your payouts or charged via the supported processors. We may update fees and plans with notice as required by law; continued use after changes take effect constitutes acceptance.
Net amounts due to you (order proceeds less applicable commissions, fees, refunds, chargebacks and adjustments) accrue to your wallet and may be withdrawn to your provided payout method subject to thresholds and verification. We may withhold or reverse amounts relating to fraud, error, refunds or disputes.
You are solely responsible for determining, collecting, reporting and remitting all taxes applicable to your sales. We may collect tax information and provide documents where required by law.
Customer information made available to you for orders may be used only to fulfil and support those orders. You must keep it confidential, not use it for marketing or other purposes, and handle it in compliance with applicable data‑protection laws.
You retain ownership of the menu, images and other content you upload, and you represent that you have the rights to it and that it does not infringe third‑party rights. You grant Kitchen 24/7 a non‑exclusive, royalty‑free, worldwide licence to host, display, reproduce and promote your content to operate and market the platform.
You must not: provide false information or documents; list unsafe, illegal or misrepresented items; manipulate orders, ratings, payouts or commissions; circumvent the platform to avoid fees; misuse customer data; or use the App for any unlawful purpose.
The App is provided "as is" and "as available" without warranties of any kind to the maximum extent permitted by law. We do not guarantee any minimum volume of orders, revenue, or uninterrupted availability.
To the maximum extent permitted by law, Kitchen 24/7 will not be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or goodwill. Our aggregate liability for any claim will not exceed the total fees you paid to us in the three months preceding the event giving rise to the claim. Nothing limits liability that cannot be excluded by law.
You agree to indemnify and hold harmless Kitchen 24/7, its affiliates and personnel from any claims, damages, losses and expenses arising from your food, your listings, your use of the App, your handling of customer or employee data, or your breach of these Terms or applicable law.
We may suspend or terminate your access or unpublish your listing for breach of these Terms, failed verification, food‑safety or legal concerns, fraud, or where required by law. You may stop using the App and delete your account at any time as described in our Privacy Policy. Accrued payment obligations survive termination.
These Terms are governed by the laws of [Governing Jurisdiction], and the courts of [Governing Jurisdiction] will have jurisdiction, subject to any mandatory applicable law.
We may update these Terms and will post the revised version here with an updated date, notifying you in the App where required. Continued use after changes take effect constitutes acceptance.