How the Kitchen24 Restaurant app collects, uses, shares, and protects partner and related information.
Last updated: June 10, 2026 · Effective date: June 10, 2026
This Privacy Policy explains how Kitchen 24/7 ("we", "us", "our") collects, uses, discloses and protects information when you use the Kitchen24 Restaurant mobile application (the "App") as a restaurant/vendor partner. The App lets you set up and manage your restaurant profile, menu and products, receive and manage orders, dispatch deliveries, run offers, advertisements and stories, manage subscriptions, employees and roles, and handle your wallet and payouts.
| Category | Examples |
|---|---|
| Account & owner | Owner/manager name, email, phone number, password (stored securely), profile photo, language. |
| Business profile | Restaurant name, description, business address and map location/coordinates, contact number, cuisine categories, delivery settings and zones, working hours, and restaurant photos. |
| Verification documents (KYC) | Business and identity documents you upload for verification (e.g., registration, licences) and their verification status. |
| Menu & content | Products, prices, descriptions, variants, add‑ons, nutritional details, photos, offers, coupons, special discounts, advertisements and stories you create. |
| Orders & operations | Incoming orders, statuses, estimated preparation times, dispatch and driver‑assignment data, dine‑in bookings, ratings of your products. |
| Financial & payout | Wallet balance and transactions, commissions, subscription/billing details, withdrawal requests, and the bank/UPI/payout details you provide. |
| Employee data you add | Accounts you create for staff (name, email, phone, assigned role and permissions). |
| Communications | In‑app chat with customers and delivery partners, and support requests. |
| Device & technical data | Device model, OS, app version, identifiers, push (FCM) token, IP address, crash/diagnostic logs, and connected thermal‑printer information for receipts. |
To fulfil orders, the App makes available to you certain customer information for each order — such as the customer's name, contact number, delivery address and order details. You must use this information only to prepare, fulfil and support that order, keep it confidential, and not use it for marketing or any other purpose. You are responsible for handling such customer data in compliance with applicable data‑protection laws.
If you create accounts for your staff, you are responsible for having a lawful basis to provide their details and for informing them how their data is used. We process employee account data to operate role‑based access on your behalf.
Where required, we rely on: performance of our partner agreement; your consent (e.g., document upload, optional permissions); legitimate interests (security, fraud prevention, service operation); and legal obligations (verification, tax and regulatory requirements).
| Permission | Why we request it |
|---|---|
| Location | Set your restaurant's map location and serve customers in the correct delivery zone. |
| Camera | Capture restaurant, product, story and verification‑document photos. |
| Photos / storage | Upload images and documents from your device. |
| Bluetooth / nearby devices | Connect to a thermal printer to print order receipts. |
| Notifications | Alert you to new orders and account updates. |
We do not sell your personal information.
If your plan involves subscriptions or commissions, we record the related billing and transaction data. Payout details you provide are used solely to disburse your earnings and are shared with payout processors as needed. We retain financial records for the periods required by law.
We keep your information while your account is active and as needed to operate the service, resolve disputes and meet legal, tax and regulatory obligations. Verification documents are retained only as long as necessary. When no longer required, information is deleted or anonymised.
We protect information using encryption in transit (HTTPS/TLS), authenticated and role‑restricted access, App Check attestation, and secure document storage. No system is perfectly secure, but we work to safeguard your data and to meet breach‑notification obligations.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, and withdraw consent. You can edit much of your business profile in the App or contact us below.
On deletion we remove or anonymise your personal account and business data and unpublish your listing, except records we must retain for legal, tax, payout or fraud‑prevention purposes, which we keep only for the mandated period and then delete. Deleting your account may also remove employee accounts you created. Deletion is permanent.
The Restaurant app is intended only for adults (18+) authorised to operate a food business. It is not directed to minors, and we do not knowingly collect information from minors.
Your information may be processed on servers located outside your country, including by our service providers, with appropriate safeguards where required.
We may update this Policy and will post the revised version here with an updated date, notifying you in the App where required.