The agreement between you and Kitchen 24/7 for use of the Kitchen24 customer app.
Last updated: June 10, 2026 · Effective date: June 10, 2026
These Terms & Conditions ("Terms") govern your access to and use of the Kitchen24 customer mobile application and related services (the "App"), operated by Kitchen 24/7 ("we", "us", "our"). Please read them carefully. By creating an account or using the App you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.
By accessing or using the App, you confirm that you have read, understood and agree to be bound by these Terms. These Terms form a binding agreement between you and Kitchen 24/7.
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a legally binding contract. By using the App you represent that the information you provide is accurate and that you will keep it up to date.
Kitchen 24/7 operates a technology platform that connects you with independent restaurants and independent delivery partners. The restaurants prepare the food and are responsible for its quality, packaging, ingredients, allergen and food‑safety information; independent delivery partners deliver it. We are not the manufacturer, seller or producer of the food and we do not employ the delivery partners. We facilitate ordering, payment and logistics.
When you place an order, you make an offer to purchase the selected items from the chosen restaurant. The order is confirmed when the restaurant accepts it. Menu availability, item details, preparation times and dine‑in slots are provided by the restaurant and may change. Please review allergen and dietary information and contact the restaurant if you have concerns.
Prices, delivery charges, packaging charges, applicable taxes, tips and any platform fees are shown before you confirm your order. Prices are set by restaurants and may vary from in‑store prices. By confirming, you agree to pay the total displayed.
You can pay using the supported methods, including cash on delivery, in‑app wallet, and third‑party payment gateways. Online payments are processed by third‑party processors subject to their terms; we do not store your full card details. Wallet balances, cashback and gift‑card credits are for use within the App, are non‑transferable, and have no cash value except where required by law.
You may cancel an order before the restaurant begins preparation, subject to the cancellation rules shown in the App. Once preparation has started, cancellation may not be possible or may incur a charge. Eligible refunds are issued to your original payment method or wallet in accordance with our refund process and applicable law. Refund timelines depend on your payment provider.
Estimated delivery and arrival times are indicative and not guaranteed. You must provide a complete, accurate address and be reachable. If delivery cannot be completed due to incorrect information, unavailability or refusal to accept, you may still be charged. Live tracking shows the approximate position of the delivery partner for your convenience.
Promotional offers, coupons, cashback, gift cards and referral rewards are subject to specific eligibility rules, validity periods and limits shown at the time of the offer. We may modify, suspend or cancel any offer, and may withhold benefits obtained through fraud, abuse or violation of these Terms.
You agree not to: use the App for any unlawful purpose; place fraudulent or abusive orders; harass restaurants or delivery partners; misuse promotions; attempt to interfere with, reverse engineer or gain unauthorised access to the App; or upload unlawful, infringing or harmful content.
You are responsible for the ratings, reviews, photos and messages you submit. They must be honest, lawful and not infringe others' rights. You grant Kitchen 24/7 a non‑exclusive, royalty‑free, worldwide licence to host, display and use such content to operate and promote the service. We may remove content that violates these Terms.
The App, its software, design, logos and content (excluding user and restaurant content) are owned by or licensed to Kitchen 24/7 and protected by intellectual‑property laws. You receive a limited, non‑exclusive, non‑transferable, revocable licence to use the App for personal, non‑commercial purposes.
The App is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the App will be uninterrupted or error‑free, or that food quality, restaurant information or delivery times will meet your expectations. Food is prepared by independent restaurants who are solely responsible for it.
To the maximum extent permitted by law, Kitchen 24/7 and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, data or goodwill. Our total aggregate liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless Kitchen 24/7, its affiliates and their personnel from any claims, damages, losses and expenses arising from your misuse of the App or violation of these Terms or applicable law.
We may suspend or terminate your access if you breach these Terms, engage in fraud or abuse, or where required by law. You may stop using the App and delete your account at any time as described in our Privacy Policy.
These Terms are governed by the laws of [Governing Jurisdiction], without regard to conflict‑of‑laws rules. The courts of [Governing Jurisdiction] will have jurisdiction, except where applicable consumer‑protection law grants you rights in your place of residence.
We may update these Terms from time to time. The updated version will be posted here with a revised "Last updated" date and, where required, notified in the App. Continued use after changes take effect constitutes acceptance.