How the Kitchen24 Driver app collects, uses, shares, and protects delivery partners' information.
Last updated: June 10, 2026 · Effective date: June 10, 2026
This Privacy Policy explains how Kitchen 24/7 ("we", "us", "our") collects, uses, discloses and protects information when you use the Kitchen24 Driver mobile application (the "App") as an independent delivery partner ("you"). The App lets you register and verify your identity, go online to receive delivery requests, navigate to restaurants and customers, complete deliveries, communicate with customers and restaurants, and manage your earnings and payouts.
| Category | Examples |
|---|---|
| Account & profile | Name, email, phone number, password (stored securely), profile photo, country/dialing code, language. |
| Precise location | Real‑time GPS coordinates and heading, collected in the foreground and background while you are online or on an active delivery (see Section 2). |
| Identity & verification (KYC) | Government‑issued identity and other documents you upload for verification (e.g., ID card, driving licence), their images and verification status (see Section 3). |
| Vehicle information | Vehicle name/type, registration/number, and optional vehicle photo. |
| Delivery & performance | Orders offered, accepted, rejected and completed; pickup and drop locations; timestamps; ratings; incentives and progress. |
| Earnings & payout details | Wallet balance and transactions, earnings, withdrawal requests, and the bank/UPI/payout details you provide to receive payments. |
| Communications | In‑app chat messages and media with customers and restaurants, and support requests. |
| Device & technical data | Device model, OS, app version, unique device/app identifiers, push (FCM) token, IP address, and crash/diagnostic logs. |
Location is the core of a delivery service. We collect your device's precise location:
We collect location continuously, including in the background, while you are signed in and set to online/available or have an active delivery. We do not collect location when you are offline or signed out. Background collection enables order matching and live tracking even when your screen is off or the app is minimised. You can stop it at any time by going offline or revoking the location permission in your device settings; delivery features will then be unavailable.
To deliver on the platform, you may be required to upload identity and eligibility documents (such as a government ID and driving licence). We use these solely to verify your identity and eligibility, prevent fraud, and comply with legal and regulatory requirements. Documents and their verification status are stored securely and access is restricted to authorised personnel. We retain them only as long as needed for verification and as required by law.
Where required, we rely on: performance of our agreement with you; your consent (e.g., background location, document upload); legitimate interests (safety, fraud prevention, service operation); and legal obligations (identity verification, tax and regulatory requirements).
| Permission | Why we request it |
|---|---|
| Location (precise, foreground & background) | Order matching, navigation, and live delivery tracking while online or on a delivery. |
| Camera | Capture your profile photo and verification documents. |
| Photos / storage | Upload documents and images from your device. |
| Notifications | Alert you to new delivery requests and account updates. |
We do not sell your personal information.
We record your delivery earnings, incentives, tips, wallet transactions and withdrawal requests. The payout details you provide (such as bank or UPI information) are used solely to pay you and are shared with payout processors as needed. We retain financial records for the periods required by law.
We keep your information while your account is active and as needed to operate the service, resolve disputes, and meet legal, tax and regulatory obligations. Verification documents are retained only as long as necessary for KYC and legal compliance. When no longer required, information is deleted or anonymised.
We protect information using encryption in transit (HTTPS/TLS), authenticated and role‑restricted access, App Check attestation, and secure storage for documents. No system is perfectly secure, but we work to safeguard your data and to meet breach‑notification obligations.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, and withdraw consent. You can edit much of your profile in the App or contact us using the details below.
On deletion we remove or anonymise your personal data, including stored location history and verification documents, except records we must retain for legal, tax, payout or fraud‑prevention purposes, which we keep only for the mandated period and then delete. Deletion is permanent.
The Driver app is intended only for adults (18+) eligible to work as delivery partners. It is not for minors, and we do not knowingly collect information from minors.
Your information may be processed on servers located outside your country, including by our service providers, with appropriate safeguards where required.
We may update this Policy and will post the revised version here with an updated date, notifying you in the App where required.